Effective Date: 1st May 2023

At SIDRA, we want to ensure that our customers have a smooth and hassle-free shopping experience. This Delivery Policy outlines how we handle the delivery of our products to our customers.

Delivery Timeframes

We aim to dispatch all orders within 2-3 business days of receipt of payment. However, this may be subject to change due to unforeseen circumstances or high demand. We will keep you informed of any delays visa email or whatsapp.

The estimated delivery timeframes will depend on your location.

Shipping Rates

Shipping Rates are calculated based on the weight and dimensions of your order and your shipping location.

Delivery Process

We use trusted shipping carriers to deliver our products to our customers. Once your order has been dispatched, you will receive a tracking number via email, which you can use to track your package.

If you are not available to receive your package, the carrier may leave a delivery notification with instructions for re-delivery. Please note that we are not responsible for for any additional fees that may be charged by the carrier for re-delivery or pick-up

International Shipping

We offer international shipping to select countries, However, please note that international orders may be subject to additional customs fee, taxes, or duties, which are the responsibility of the customers.

Returns and Exchanges

If you have received a damaged or incorrect product, please contact us within 7 days of receipt of the it

em to arrange for a return or exchange. Please note that we do not accept returns or exchanges for change of mind.

Contact Us

If you have any questions or concerns about our Delivery Policy, please contact us at info@sidrawellness.com.